Experts in data security and compliance, DataHelmet’s technical support engineers are prepared to deliver responsive support and technical assistance for all of your IT needs. DataHelmet offers 24×7 support that guarantees our customers will immediately receive answers to any of their questions or concerns.
The DataHelmet Technical Support staff is dedicated to providing our customers with courteous, prompt, and professional responses to all their technical inquiries. Our engineers are available around the clock and can be contacted by phone, email or online via our Partner Self Service Support Portal.
Support and Contract Management
Managing multiple support renewal contracts each year can be an unnecessary amount of work. Let DataHelmet help streamline your maintenance into a plan that works within your time-frame and budget.
We work directly to ensure all past, present and future support and new license agreements are consolidated to one simple, measurable and accurate support agreement.
Our support consolidation services include: Oracle, Red Hat, VM Ware, etc.
- Minimizing multiple contracts
- Reducing software shelving
- Evaluating existing support to reduce software overages and waste
- Co-terming support to fit within budgetary timeframes and project deployment timelines
- Program specific support contracts by consolidating all support associated with a project, vendor specific, department specific or project specific
- Online support management system, client specific
Let DataHelmet support specialists help make the support renewal process less painful, allowing for less time spent on processing renewals and lower administration costs.